Faq

Ordering Process

Q: How can I place an order on CharmeElegant?
A: Simply browse our collections, select the items you wish to purchase, and proceed to checkout. You will be guided through the process of entering your shipping information and payment details.

Payment Methods

Q: What payment methods does CharmeElegant accept?
A: We accept various payment methods including credit cards, debit cards, and PayPal to ensure a secure and convenient checkout experience.

Shipping Information

Q: How long does it take to receive my order?
A: Orders are typically processed and shipped within 1-2 business days. Delivery times vary depending on your location and the shipping method chosen.

Returns & Exchanges

Q: What is CharmeElegant's return policy?
A: We offer a 30-day return policy from the date of receipt. Items must be returned in their original condition, unworn, and with all tags attached for a full refund or exchange.

Product Care

Q: How should I care for my jewelry to maintain its quality?
A: Keep your jewelry in a dry place, away from moisture and chemicals. Clean it with a soft cloth and avoid exposure to excessive heat or direct sunlight.

Customer Service

Q: How can I contact CharmeElegant for further assistance?
A: For any inquiries, please contact our customer service team via email at [email protected] or call us at +1-234-567-8900. We are here to help from 9 AM to 6 PM, Monday to Friday.