Refund policy

At CharmeElegant, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, you may be eligible for a refund under the following conditions:

Eligibility for Refunds

• Returns are accepted within 30 days of the purchase date.
• Items must be in their original condition, unworn, and with all tags and packaging intact.
• A proof of purchase or receipt is required for all refunds.

Process for Returning Items

1. Contact our customer service team at [email protected] to initiate a return.
2. Package your item securely, including all original packaging and accessories.
3. Send your return package to the address provided by our customer service team.

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 10 business days.

Exceptions

Please note that certain items are exempt from being returned, such as custom-made or personalized jewelry unless there is a manufacturing defect. Sale items may only be eligible for store credit.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions about our Refund Policy, please contact us at [email protected].